About this policy

This policy applies to all orders placed on theelegantthreads.com and forms part of our Terms of Service. By placing an order you agree to it. We ship only within India.

Order processing and dispatch

• Orders are processed within 1–2 business days after payment is confirmed. Business days are Monday to Saturday, excluding public holidays.
• Orders placed on Sundays or holidays are processed on the next business day.
• During sales, festivals and wedding seasons, processing may take longer. We will inform you by email or WhatsApp if your order is delayed.
• You receive a confirmation after ordering, and tracking details once your order ships.

Shipping charges

• Shipping charges, if any, are shown at checkout before you pay. Any free-shipping offer applies only as stated on the website at the time of your order, and offers can change or end without notice.
• Standard shipping: ₹100 per order [N/A], Free Shipping is available Pan India .
• We do not charge hidden fees. Taxes are included in the displayed price unless stated otherwise.

Delivery time and tracking

• Estimated delivery is 3–7 business days from dispatch, depending on your pin code. Remote and hilly areas may take longer.
• Delivery times are estimates, not guarantees. Delays can be caused by courier issues, weather, strikes, festivals or events outside our control.
• We ship through courier partners arranged via Shiprocket as well as DTDC. A tracking link is sent to your email or phone once the order ships.
• If your order has not arrived after 12 business days from dispatch, contact us and we will investigate with the courier.
• DTDC is our priority service provider before Shiprocket.

Address and delivery attempts

• Please enter a complete and correct address , including house no. /  shop no. / landmark for exact door delivery and also working mobile number, WhatsApp number is best. We are not responsible for delays or losses caused by wrong or incomplete details.
• Address changes are possible only before your order is dispatched. Message us as soon as possible.
• The courier normally makes up to 3 delivery attempts. If delivery fails because you are unreachable, refuse the parcel or the address is wrong, the order returns to us.
• For a returned undelivered order we can re-ship it once you pay the shipping again, or refund the product amount after deducting the shipping and return charges we incurred.

Damaged, wrong or missing items

• Report a damaged, defective, wrong or missing item within 48 hours of delivery by email or WhatsApp with your order number, clear photos and the unboxing video.
• Do not accept a parcel that is visibly torn, opened or tampered with. Please tell the delivery person and contact us immediately.
• If your claim is approved, we will send a replacement (subject to stock) or refund you in full, including shipping, at our cost.

Return eligibility

We accept returns only in these cases:

• You received a damaged or defective saree.
• You received a different saree from the one you ordered.
• The saree differs materially from its description, such as a different fabric or design.

To be eligible, the saree must be unused, unwashed and unaltered, with all tags, blouse piece and original packaging intact.

We do not accept returns for:

• Change of mind, or a saree that simply does not suit you.
• Slight colour differences caused by your screen, lighting or photography. Handling and dyeing can also cause minor variations.
• Natural features of the fabric, such as small weave irregularities, slight thread variations or minor size differences within normal tolerance.
• Items that were worn, washed, altered, stained, or had the fall, pico or blouse stitched.
• Items reported after the return window i.e. 48 hours, or without the required photos and video.

[Note: Decide whether you will also allow change-of-mind returns. If you do, add it here and state who pays return shipping.]

How to return

• Contact us within the return window i.e.48 hours, with your order number, photos and unboxing video.
• We review your request within 2 business days and confirm approval by email or WhatsApp.
• If approved, we arrange a pickup, or give you the address to ship the parcel to. Do not send a parcel back without approval, as we cannot accept unapproved returns.
• Pack the saree securely in its original packaging. We are not responsible for items lost in transit if you ship them yourself without a tracking number.
• After the parcel reaches us, we inspect it within 2–3 business days. If it meets the conditions above, we process your refund or replacement.

Refunds

• Approved refunds go to your original payment method (UPI, card, net banking or wallet) through our payment gateway.
• Refunds are initiated within 3 business days of approval. Your bank may take a further 5–15 business days to show the credit.
• Shipping charges are refunded only when the return is due to our error, such as a damaged, defective or wrong item.
• If a refund is delayed beyond the time above, please check with your bank first, then contact us with your order number.

Exchanges

• Exchanges are offered only for damaged, defective or wrong items, and are subject to stock availability.
• If the item is out of stock, we will refund you as described above.

Order cancellation

• You can cancel an order before it is dispatched by contacting us with your order number. A full refund is issued to the original payment method.
• Once dispatched, an order cannot be cancelled. You may refuse delivery, but we may deduct shipping and return charges from your refund.
• We may cancel an order if an item is out of stock, a pricing error occurs, or we suspect fraud. We will give a full refund in such cases.

Payments

• Payments on our website are processed securely by our payment partner. We do not store your card or bank details.
• If money is deducted but no order is created, the amount is usually returned automatically by your bank within a few business days. If not, contact us with your transaction details.

Misuse and fraud

We may refuse returns, cancel orders or block accounts where we find false claims, tampered products, repeated misuse of the return process, or a returned item that differs from the one we shipped.

Changes to this policy

We may update this policy from time to time. The version on this page when you place your order applies to that order.

Grievance officer

In line with Indian e-commerce rules, you can raise a complaint with our grievance officer: Aftab Ahmad, email theelegantthreadssupport@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.